Two-Week Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be:

  • Unused and in the same condition you received them

  • In their original packaging

  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Certain items cannot be returned:

• Gift cards

• Downloadable digital products

• Perishable goods (if applicable)

• Personal care items (if applicable)

• Sale/clearance items (optional — edit as needed)

Return Process

1. Contact us at southw3stcustoms@gmail.com to initiate a return.

2. If your return is approved, we will provide instructions and a return shipping address.

3. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds are issued to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery and we’ll fix the issue at no cost to you.

Exchanges

We only replace items that are defective or damaged.